A nice touch

I placed a small order with Garage Grown Gear on Friday, April 2nd (Good Friday of Easter weekend). The order arrived at my home on the 6th. The order was complete and arrived surprisingly quick. Kudos to GGG.

What I really wanted to call out was the packing list in the box. There on the bottom of the packing list was a simple handwritten thank you note from Lloyd, a GGG employee, I assume.

It was nice to get a simple thank you, nothing showy or over the top. Nothing that made it sound like the employee had done me some huge favor by fulfilling my order or that I needed to reciprocate on. To me, it just seemed like simple heart-felt appreciation.

Sales associates: Remember common courtesy when working with your customers. “Thank you”, “Please” and “May I” should be a significant parts of your vocabulary. Say “Hello” and “Good bye” to your customers. Look for simple ways to add something a little extra to the service you provide. Remember what seems insignificant to you may have big impact on your customer.

Store managers; Set the expectation that you want employees to practice common courtesy not only when dealing with customers but also with fellow employees. Make sure that you recognize your employees when they do the little things for your customers.

Thank you Lloyd. I appreciate having you as someone that I spend my money with.

Way ahead of us

I applaud the efforts of the outdoor retailers that are making an effort to encourage recycling, reselling and up cycling used outdoor gear. In particular, the work of Patagonia is truly commendable. But the Europeans are way ahead of us.

In 2018, I had the chance to visit Bergans of Norway in Oslo and in the back of the store, on the sales floor, was this repair/alteration/upcycle center.

Continue reading “Way ahead of us”

Greater Credibility

Danner is a great boot company here in Portland. They have a great product line that is steeped in history. On a building in downtown Portland they posted this billboard. Great message. Great image. I just wish that this outdoor company had put their model in something more technical for his backpacking adventure than a pair of blue jeans.